24 Abbeydale Road South, Sheffield S7 2QN
Telephone: 0114 2363391

Covid-19: Protecting clients and staff

We want to work alongside our clients to ensure they follow government guidelines regarding social distancing and unnecessary travel so will only be having face to face appointments for emergency & urgent cases and selected services.

  • We have an appointment only system. Please ring in advance to arrange an appointment.
  • Please ring reception when you have arrived at the practice and wait in your car with your pet until the vet calls you to tell you to come to the practice door, when your pet will be taken into the hospital, otherwise the vet/ nurse will come to collect your pet from the car.
  • The consultation will be a combination of communication over the phone to take history followed examination within the practice without the owner present, then telephone consultation regarding findings and treatment options.
  • If you do need to enter the practice we are implementing a one client per appointment policy. There will be the option of using the main door for entering the practice and another door for leaving to allow social distancing.
  • Collections of urgent medications can still be facilitated through our reception team dispensary. Please ring when you arrive, payment can be taken over the phone and medication can be provided accordingly. Where possible we are advising and facilitating postal delivery of medications.
  • Please note that for the protection of both you and our staff, we are no longer taking cash payments but will accept contactless or card payments.

If you are suffering from a new continuous cough or have a high temperature, please do not come into the Veterinary Hospital. If your pet required urgent or emergency treatment, please ring the practice and we can discuss how to meet these needs.

 

For all non urgent cases, and to triage whether a case is urgent or an emergency, we will be offering telemedicine with one of our team (telephone and video consults). Please call reception on 0114 2363391 and a telemedicine appointment can be made for you. Any medications advised can be dispensed as detailed above.

 

We have made this decision to allow us to continue to provide veterinary care to all our patients while ensuring the health and wellbeing of our clients and staff.

 

For more information on how the Royal College of Veterinary Surgeons (RCVS) support these guidelines click here

 

 

 

Posted 1st April 2020