24 Abbeydale Road South, Sheffield S7 2QN
Telephone: 0114 2363391

Covid-19: Protecting clients and staff UPDATED

We want to work alongside our clients to ensure we follow government guidelines regarding social distancing by offering socially distanced consultation appointments.

  • We have an appointment only system. Please ring in advance to arrange an appointment.
  • Please ring reception when you have arrived at the practice and wait in your car with your pet until the vet calls your mobile telephone to discuss your appointment then invite you to come to the practice door, when your pet will be taken into the hospital without the owner.
  • The consultation will be a combination of communication over the phone to take the history followed by examination within the practice without the owner present. Followed by a telephone consultation regarding the vet's assessment and treatment options before transferring the pet back to the owner in a socially distanced manner.
  • If you are requested by the veterinary surgeon to enter the practice we are implementing a one client per appointment policy.  You must bring a face covering and use this at all times if requested to enter the premises. There will be the option of using the main door for entering the practice and another door for leaving to allow social distancing.
  • Collections of medications can still be facilitated through our reception team dispensary. Please ring when you arrive, payment can be taken with social distancing measures and medication can be provided accordingly. Where possible we are advising and facilitating postal delivery of medications.
  • Please note that for the protection of both you and our staff, we are no longer taking cash payments but will accept contactless or card payments.

If you are suffering from a new continuous cough or have a high temperature, please do not come into the Veterinary Hospital. If your pet required urgent or emergency treatment, please ring the practice and we can discuss how to meet these needs.

 

For all non urgent cases, and to triage whether a case is urgent/ an emergency or one of the selected services were we can offer social distanced consulting, we will be offering telemedicine with one of our team (telephone and video consults). Please call reception on 0114 2363391 and a telemedicine appointment can be made for you. Any medications advised can be dispensed as detailed above.

 

We have made this decision to allow us to continue to provide veterinary care to all our patients while ensuring the health and wellbeing of our clients and staff.

 

For more information on how the Royal College of Veterinary Surgeons (RCVS) support these guidelines click here

 

 

 

Posted 27th June 2020