24 Abbeydale Road South, Sheffield S7 2QN
Telephone: 0114 2363391

Visiting the practice video

We want to work alongside our clients to ensure we follow government guidelines regarding social distancing by offering socially distanced consultation appointments.

 

 

For vet or nurse appointments at Park Veterinary Hospital & Hope Valley Veterinary Clinic

We have an appointment only system. Please ring in advance to arrange an appointment.
Please check-in using the check-in tab on our website (or ring reception) when you have arrived at the practice and wait in your car with your pet until the vet calls your mobile telephone to discuss your appointment. The vet/ nurse will ask you to put on your mask and then invite you to come to the practice door, at which point your pet will be taken into the consulting room. You can choose to wait in your car or wait in a designated area inside the building subject to availability and social distancing requirements.
We operate a one client per appointment policy should you wish to wait inside the building.  You must bring a face covering and use this at all times if requested to enter the premises. Hand sanitisation will be provided BEFORE entry and on exit. At Park Veterinary Hospital, the main door should be used to enter the practice and the rear door to exit. At Hope Valley Veterinary clinic you may use the main door to enter and exit.
The consultation will be a combination of communication over the phone to take a history followed by examination within the consulting room without the owner present. The vet/ nurse will then communicate their findings and treatment plan and hand your pet back you in a socially distanced manner.
Payments can be made at reception or in a socially distanced manner outside the building. Please note that for the protection of both you and our staff, we are discouraging cash payments but will accept contactless or card payments.

For medication collection at Park Veterinary Hospital

Collections of medications can still be facilitated through our reception team dispensary. Please check-in using the check-in tab on our website (or ring reception) and one of our team will bring your medication to you outside the building. If there is sufficient space for social distancing, you may be asked to come into the building and pay at the reception desk. At Park Veterinary Hospital you will be asked to leave by the back door.
You must bring a face covering and use this at all times if requested to enter the premises. Hand sanitisation will be provided BEFORE entry and on exit.

For medication collection at Hope Valley Veterinary Clinic

Collections of medications can still be facilitated through our reception team dispensary. If the traffic light is red at the door- please check- in using our check in tab on our website (or ring reception) when you arrive and, when available, one of the team will bring your medication to you. Payment can be taken using social distancing measures and medication will be provided accordingly. If the traffic light is green at the door, this means that there are no clients inside the building. Please put on your mask and use the hand sanitiser BEFORE you entering and wait in a designated area until one of the team are available to dispense your medication and take payment. You can then use the main door to exit.
You must bring a face covering and use this at all times if requested to enter the premises. Hand sanitisation will be provided BEFORE entry and on exit.
If you are suffering from a new continuous cough or have a high temperature, please do not come into the practice. If your pet requires urgent or emergency treatment, please ring the practice and we can discuss how to meet these needs.

We will continue to offer telemedicine with one of our team (telephone and video consults) where appropriate. Please call reception on 0114 2363391 and a telemedicine appointment can be made for you. Any medications advised can be dispensed as detailed above.

We have made this decision to allow us to continue to provide veterinary care to all our patients while ensuring the health and wellbeing of our clients and staff.

Posted 16th May 2021